Telecom Solutions

How VoIP Transforms Small Businesses into Big Players

Source VoIP News In a highly competitive market, small businesses need any leg-up they can find. It’s not enough to offer a unique product or better customer service – sometimes it all comes down to dollars. If small businesses and … Continue reading

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Three Things Employees Will Love about VoIP

Article from VoIP_News #1 – No change in the basic user experience If your employees are rooted in the pre-Internet world, they’ve been using desk phones for a long time, and probably the same one for most of it. In … Continue reading

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Can VoIP Improve Your Brand’s Public Image?

Can VoIP Improve Your Brand’s Public Image? Source: VoIP_News Providing exceptional customer service is a crucial aspect of customer experience and brand public image. The average annual cost of poor customer service is around $41 billion per year in the … Continue reading

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5 Reasons VoIP Can Drive Surprising ROI

Source: VoIP_News As companies look to save costs and recuperate return on investment (ROI) with information technology investments, consolidated business communications may be a priority. Switching to voice-over-IP (VoIP) telephony can allow organizations to reduce their monthly phone bill while … Continue reading

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How Secure Is Your VoIP Call?

By: Doug Mohney with VoIP News Everyone values privacy, and nobody wants to have an unwanted third party listening in on a conversation, regardless of the content. Voice over IP (VoIP) solutions offer several ways to ensure a confidential discussion, … Continue reading

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VoIP Planning: 7 Ways Mobile Device Streaming Affects Your VoIP System

via IT Toolbox Streaming audio and video over corporate networks has been under discussion and scrutiny for more than a decade, but never before has this streaming had such an impact on networks. Some experts have estimated that 60 percent … Continue reading

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Let VoIP Analytics Help Your Business Intelligence

via IT Toolbox Before implementing a voice over Internet protocol (VoIP) solution, you looked at feature lists, costs, and other purchase decision factors prior to procurement. One important facet of VoIP solutions that is often overlooked is the analytics capabilities … Continue reading

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5 Features Every Business VoIP Service Must Have

Dozens of different options for business Voice over IP (VoIP) service are available today, ranging from over-the-top providers to incumbent phone company cloud offerings. Features, not price, should be the primary way to evaluate business VoIP services. While some providers … Continue reading

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Hosted vs SIP and PBX: Which is best for your Business?

No matter the size of your business, choosing between a host service provider and an on-site SIP trunking system for your PBX needs is going to require some careful analysis. Hosting, for example, is often lauded as the better option … Continue reading

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The Power of VoIP in Disaster Recovery

Doug Mohney with VoIP News Hurricanes, floods, and other acts of nature can inflict severe damage on a businesses, wrecking equipment, ruining office space, and displacing staff. Boston’s record snow season is just one example of unexpected weather playing havoc … Continue reading

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